In 2008, one of the largest commercial aircraft Maintenance, Repair & Operations (MRO) contractors faced significant supply chain issues within their operations. Time was of the essence as these issues had come to the attention of regulatory authorities. The company faced a complete re-assessment of over 6500 supply chain processes and the supporting infrastructure engaged by over 3500 employees.
Growth over a period of years resulted in unnecessarily complex MRO operations.
Inaccuracies across the supply chain caused impactful delays in the coordination of “just-in-time” parts for sophisticated air fleets. As a result, safety-related errors and operating costs were increasing rapidly.
Complex training requirements for new employees slowed the onboarding of replacement hires, decreased effectiveness, and increased compliance and safety risks.
MRO services to commercial, military, and private air fleets continued needless duplication of common operational processes and resources.
The supporting legacy IT infrastructure caused supply chain tracing problems and complex problem resolution when supply failures occurred.
High levels of duplication, complexity and unnecessary business processes made identifying common solutions nearly impossible.
With a small core team of only four process and MRO experts, over 120 personnel were engaged within a short period to map the complex process landscape and define a fully integrated operating model.
Leveraging an industry-specific ERP at its core, systems were re-integrated to meet the requirements of the new operating model.
Through introduction of Document Management capabilities aligned with the operational processes of the new model, policy and procedures were accessible in-line with workflow. In scope personnel were trained to meet all requirements pertaining to their roles.
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