Transforming the Student Journey

Post-secondary management is never easy. Balancing issues like budget pressure, labour, and bureaucracy can be overwhelming. Solving challenges like enhancing the student experience, scaling to meet increased application volumes, while delivering innovative teaching and learning are vital. Fundamentally, educating Canada’s next generation of leaders is the key to our future, so you need to leverage every possible advantage to succeed.

A simple graph demonstrating the rise in student applications, the consistent level of faculty resources, and the subsequent decrease in student satisfaction.

The Faculty's Dilemma

Guiding a post-secondary institution is harder than ever, and getting harder every year. Each new school season is heralded by more applications; education has never been as accessible as it has now, and the list of prospective students gets longer and longer. Despite this, faculty resources are held static, or declining, resulting in more students’ needs not being met. As a result, the overwhelming majority of student satisfaction declines every year. With post-secondary institutions reputations worsening, and with resources in a holding pattern, is it possible to use existing resources more efficiently and make the most out of what the school already has?

The Administrative Iceberg

Aligned Outcomes understands the complex administrative operations needed to run today’s post-secondary institutions. We have also witnessed how these operations can measurably impact a student’s experience from application to enrolment through to graduation. The experienced team at Aligned Outcomes asks post-secondary leaders to imagine a world where your administrative operations actually enhance your student experience.

  • Identify operational problems and opportunities quickly and explore viable options fast.
  • Align existing resources and innovations with speed and efficiency.
  • Become proactive rather than reactive.
A graph of an iceberg: The smaller, part of the iceberg that is above the water reads "Student Experience". The lower, below-water part of the iceberg is larger, and reads: Process Discrepancies, Siloed Operations, Ineffective Data Sharing, Ad hoc Systems, Lack of Alignment, and Insufficient Measurement
An isometric line drawing of a post-secondary institution being duplicated, to demonstrate the function of the digital twin.

The Power of a Faculty Twin

Faculty Twin (noun) : a digital replica your process and procedures, a virtual creation of how your organization works. This digital twin lets you manipulate countless variables to see how they impact every aspect of your organization’s performance. You can rapidly test numerous options to explore multiple outcomes – ultimately honing your organization’s performance in days instead of months!


Integrated visibility into everything.


Quickly simulate outcomes before executing change.


Plan and execute with speed and precision.


Your team is hands-on from design to implementation.

Aligning Administration with Education

Post-secondary institutions have demonstrated the value of Aligned Outcomes.

Enthusiastic Team Engagement

Post-secondary leaders, staff and unions have universally embraced Aligned Outcomes. There are no “not invented here” barriers because the digital twin puts the power of transformation into the hands of your team. It empowers them.

Balancing Resource Use

Many institutions have discovered that Aligned Outcome methodology helps smooth the seasonal ups and downs of the workflow, helping you do more with the resources you have.

Aligning the Student Journey

Post-secondary institutions have used Aligned Outcomes to identify each process (and their complex interrelationships) to improve the journey dramatically.

Completely Virtual Experience

Creating a faculty twin can be done remotely, a huge advantage for team engagement and quick implementation.

Our Partners


More Students, More Efficient

A leading business school in Canada needed to respond to increasing enrollments in their graduate student programs. They recognized that the character and effectiveness of the student journey is vital to drive up satisfaction, “delighted students” being the main way growth can be sustained. The faculty turned to Aligned Outcomes and its digital twin technology to help streamline the back-office operations which create the student journey. The strategy was to make the student journey more helpful and efficient – improving the student experience while maintaining the faculty’s current administrative resource base.

Operational Challenges

Complex Supporting Processes

Over time, processes that support the graduate student journey had evolved in a disconnected “silo” format, causing unnecessary back-and-forth with students, dramatically extending the student journey and causing unnecessary student frustration along the way.

Inefficient Resource Assignments

Process discrepancies were taking valuable time away from staff members who often worked independently from team members. This caused unbalanced workloads and increased the student journey.

Limited Data Sharing

Information was not being shared across the organization. Data was being taken out of centralized systems to be used and analyzed separately, not integrated with existing systems.

Ad Hoc Systems

Further information complexities impacted the student journey due to separate, and at times, incompatible systems being utilized throughout interactions between staff members and with students.

Ineffective Measurement

There was a lack of integrated metrics to track key milestones across the student journey, end-to-end. Further, measurements were not being centralized in a way that could better inform decision making across the organization.

Overall Lack of Alignment

Ultimately, the student journey was not supported by deliberate and fully integrated processes and organization.


Fully Assessed Student Journey

A detailed, digital “Faculty Twin” was rapidly developed to identify key pain points across the student journey. Within the digital twin, all steps in the student journey were fully integrated back to supporting processes, organization detail, systems, procedures and measurement protocols.

Opportunity identification

Leveraging Aligned Outcomes’ methodology, faculty subject matter experts, students, and leadership were efficiently engaged to co-develop the digital twin. As a team all improvement ideas and opportunities were captured collaboratively.

Future State Operating Model & Execution Plan

Aligned Outcomes delivered a comprehensive design for an operational future state that streamlined supporting processes and efficiently assigned existing resources, with recommended systems and measurement improvements. Each improvement was reflected in an integrated, execution plan that fit with the Faculty’s calendar and available resources. The results were a more efficient administrative operation and shorter student journey.

Book a Virtual Workshop

In 60 minutes we can show you how AO will transform your team and your leadership thanks to unmatched insight into your operations and foresight into the future.